THE HESD-MODEL: MERGING MULTIPLE PERSPECTIVES AND CREATING FLEXIBLE USE SCENARIOS FOR SERVICE DESIGN IN HEALTHCARE
Year: 2015
Editor: Christian Weber, Stephan Husung, Gaetano Cascini, Marco Cantamessa, Dorian Marjanovic, Monica Bordegoni
Author: Sarri, Tommaso; Kleinsmann, Maaike; Melles, Marijke
Series: ICED
Institution: TU Delft, The Netherlands
Section: Design for Life
Page(s): 465-474
ISBN: 978-1-904670-64-3
ISSN: 2220-4334
Abstract
Designers are increasingly asked to create solutions for complex problems in for example healthcare. To serve the design of these complex systems, there is a need for new, design methods. While current design methods allow design for multiple users, they often restrict flexibility of adding new solutions to the final product service system (PSS). This paper presents the Healthcare Service Design Model (HESD-model), which was used as a method to design a PSS that supports teamwork and parental involvement in the context of child oncology. This method was developed by the authors, while carrying out a design project within the context of paediatric oncology. The design project concerned the design of a support system that improved the non-technical skills of different actors present in the hospital. A critical reflection of the model and the evaluation of the design outcomes of the model showed that the method allowed taking into account the viewpoints of multiple users as well as the addition of new solutions to the system, leading to valuable results for multiple users.
Keywords: Design Method, Product-Service Systems (PSS), Teamwork, User Centred Design, Design For Healthcare