Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Logical Lego? Co-Constructed Perspectives on Service Design
Heath, Claude Heath P.; Coles-Kemp, Lizzie; Hall, Peter A.
Type:
Year:
2014
Editor:
Miko Laakso, Kalevi Ekman
Author:
Series:
NordDESIGN
Institution:
1: University of London, United Kingdom; 2: Griffith University, Australia
Section:
Users in design and development
Page(s):
416-425
ISBN:
978-1-904670-58-2
Abstract:
In the era of ‘digital by default’, internet-borne services reach out into spaces and places. One example of such a service is home-based micro-payments using Internet Protocol Television (IPTV) that depends on reliable information-sharing practices between user and service providers. Traditional business modelling and brainstorming methods struggle to articulate the influences of space and place on service requirements, especially in terms of human-to-human and cultural relations. Shared modelling with Lego produces three-dimensional ‘rich pictures’ of relational services design showing the influences of space and place upon a situated service design. However, previous studies have merely presented results as photographs without annotations explaining model dynamics. Line drawings subsequently made by the authors, based on the model, succeed in extracted recursive patterns of spatially and temporally distributed social practices. These drawings, together with the model, are prime candidates for service designers to articulate the relational spaces and the demographics of target user-communities.
Keywords:
