Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

ICED 11
Papers

Logical Lego? Co-Constructed Perspectives on Service Design

Logical Lego? Co-Constructed Perspectives on Service Design

Year: 2014

Section: Users in design and development

Editor: Miko Laakso, Kalevi Ekman

Author: Claude Heath P. Heath (1), Lizzie Coles-Kemp (1), Peter A. Hall (2)

Series: NordDESIGN

Institution: 1: University of London, United Kingdom; 2: Griffith University, Australia

Section: Users in design and development

Pages: 416-425

ISBN: 978-1-904670-58-2

Abstract

In the era of ‘digital by default’, internet-borne services reach out into spaces and places. One example of such a service is home-based micro-payments using Internet Protocol Television (IPTV) that depends on reliable information-sharing practices between user and service providers. Traditional business modelling and brainstorming methods struggle to articulate the influences of space and place on service requirements, especially in terms of human-to-human and cultural relations. Shared modelling with Lego produces three-dimensional ‘rich pictures’ of relational services design showing the influences of space and place upon a situated service design. However, previous studies have merely presented results as photographs without annotations explaining model dynamics. Line drawings subsequently made by the authors, based on the model, succeed in extracted recursive patterns of spatially and temporally distributed social practices. These drawings, together with the model, are prime candidates for service designers to articulate the relational spaces and the demographics of target user-communities.

Keywords: Co-constructed design, service design, social practices, Lego, drawing

Download
ds conferenceNordDesign 2014 at Aalto University Design Factory Espoo, Finland August 27th – 29th 2014

In the area of innovation, design and product development we quite often seem to know that something works in practice, but might lack understanding on the theoretical foundations. Many of the topical issues related to design, development, and innovation that seem to be regarded as “common knowledge” within the industry, are insufficiently founded from the theoretical perspective. On the other hand, results of academic research are often insufficiently disseminated to the industry. We are calling...

Read More

Special Interest Group (SIG)NordDesign

Enhancing a Nordic approach to product development in industry, education and research...

Read More

Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Download
Keywords
SIG Workshop - March 2013 - 1