Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
VERIFICATION OF QUALITY CRITERIA BY CUSTOMER INTEGRATION
Type:
Year:
2014
Editor:
Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Series:
DESIGN
Section:
INDUSTRIAL DESIGN
Page(s):
2033-2042
Abstract:
The design and development of new products targeted at unknown market segments is related to challenges such as uncertainty in regard of customers’ quality demand. For successfully developing new products, companies need to identify product features that determine the product quality as perceived by customers. To this end, customer integration into innovation processes is a valuable approach. In this paper, we introduce a methodology for evaluating quality criteria by customer integration and illustrate the application of the methodology with a single case study in the automobile industry.
Keywords:
