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Papers

VERIFICATION OF QUALITY CRITERIA BY CUSTOMER INTEGRATION

VERIFICATION OF QUALITY CRITERIA BY CUSTOMER INTEGRATION

Year: 2014

Section: INDUSTRIAL DESIGN

Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad

Author: F

Series: DESIGN

Section: INDUSTRIAL DESIGN

Pages: 2033-2042

Abstract

The design and development of new products targeted at unknown market segments is related to challenges such as uncertainty in regard of customers’ quality demand. For successfully developing new products, companies need to identify product features that determine the product quality as perceived by customers. To this end, customer integration into innovation processes is a valuable approach. In this paper, we introduce a methodology for evaluating quality criteria by customer integration and illustrate the application of the methodology with a single case study in the automobile industry.

Keywords: customer integration, quality criteria, verification

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DESIGN 2014 - 13th International Design ConferenceThe forthcoming DESIGN 2014 Conference will continue to be a great event founded on tradition and excellence. We live in a networked world communicating and exchanging ideas by emails, virtual meetings and social networks. Opportunity to meet colleagues face-to-face, to exchange and share new ideas in implausible discussions, to build a personal network in a direct contact is the invaluable opportunity of DESIGN conference. We invite high-quality submissions for DESIGN 2014 covering substantial,...

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Design Science Journal