Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A framework for enterprise-driven product service systems design
Kang, Namwoo; Feinberg, Fred M.; Papalambros, Panos Y.
Type:
Year:
2013
Editor:
Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author:
Series:
ICED
Institution:
University of Michigan, United States of America
Page(s):
297-308
ISBN:
978-1-904670-47-6
ISSN:
2220-4334
Abstract:
As products become service platforms, customers purchase both products and their associated services. Service attributes affect product choices, and product choices affect to service demand and profit during the products life cycle. Enterprises offering such product service systems (PSS) must co-design products and services to maximize overall profit. This paper proposes an Enterprise-driven Product Service Systems (EPSS) design framework that integrates models of design, choice, demand, and cost into a profit optimization problem. The EPSS framework is demonstrated on a study of product and service design for tablets, e-books, and cloud services. Optimizations results quantify the trade-offs between profits from product and service dependent upon design decisions and use scenarios.
Keywords:
