Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Institutionalization of Usability in Banking Software Environment

Sharma,Anshuman


Type:
Year:
2011
Editor:
Chakrabarti, A.
Author:
Section:
Human Factors In Design
Page(s):
159-167
Abstract:
This paper looks at typical banking software environment and challenges faced by usability team to be effective and useful.Usability team needs to work on multiple threads at the same time to be effective, visible and recognized. It may take a couple of years before any concrete results can be seen. The objective for a usability group is to be a part of the PDLC as a self-sustaining unit which does not depend on the blessing of the senior management.The paper articulates several challenges and the steps taken by a new usability team to achieve recognition and be an important player in the overall scheme of things.Integration of usability process into PDLC helped banking software receive high ratings from clients and have helped the banking software to be among the top three software globally as per Celent, Forrester and Gartner reports.
Keywords:

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