Institutionalization of Usability in Banking Software Environment

Year: 2011
Editor: Chakrabarti, A.
Author: Sharma,Anshuman
Section: Human Factors In Design
Page(s): 159-167


This paper looks at typical banking software environment and challenges faced by usability team to be effective and useful.Usability team needs to work on multiple threads at the same time to be effective, visible and recognized. It may take a couple of years before any concrete results can be seen. The objective for a usability group is to be a part of the PDLC as a self-sustaining unit which does not depend on the blessing of the senior management.The paper articulates several challenges and the steps taken by a new usability team to achieve recognition and be an important player in the overall scheme of things.Integration of usability process into PDLC helped banking software receive high ratings from clients and have helped the banking software to be among the top three software globally as per Celent, Forrester and Gartner reports.

Keywords: HCI, Human factors, Design methodology, Design Management, User centered design, User experience design, Usability Analysis, Interaction design, Heuristic evaluation, Banking financial software design.


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