Usability Certification Metrics for Banking Software
Editor: Chakrabarti, A.
Section: Human Factors In Design
Software usability certification within a banking software organization is required to benchmark software for its usability and customer focus. This brings in a culture of consistent product improvement and enables incorporation of user centered design process (UCD) into product development lifecycle (PDLC). The challenge has been to develop a holistic certification metrics which will include - UI, usability, visual appeal and customer focus in terms of incorporation of user and functional feedback and requirements.The usability team conducted usability tests and reviews of existing software and compared the features and behavior with the best in class experience. Based on this, a multi-level certification metrics was devised for banking software to be a market leader from usability and customer focus perspective.This method has helped the product teams to understand where a banking application stands and what is required for the software to become best in class from usability and customer focus aspects.
Keywords: HCI, Human factors, Design methodology, User centered design, Usability Analysis, Interaction design, Heuristic evaluation, Banking & financial software design, User experience design, Usability metrics.