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Design Science Journal
Papers

KNOWLEDGE SHARING APPROACHES IN METHOD DEVELOPMENT

KNOWLEDGE SHARING APPROACHES IN METHOD DEVELOPMENT

Year: 2011

Section: Design Information and Knowledge Management

Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Chen, W.

Author: Thor, Peter; Wenngren, Johan; Ericson, Åsa

Section: Design Information and Knowledge Management

Pages: 480-489

Abstract

Product-Service Systems (PSS) or, life-cycle offerings, is a challenge for knowledge sharing within manufacturing industry due to an integration of intangible (tacit) and tangible (explicit) domains. One consequence is that the engineers’ have to make sense of abstract customer information in early development. For this, they need computer support. Method developers are employees that are responsible for in-house development of such support. There are similarities in their contemporary work practices and some aspects of the development of life-cycle offerings. The intent in this paper is to draw from the method developers’ experiences in managing acquisition of user information for the purpose to contribute to knowledge sharing in early development. We have found that the problem-setting approach applied by the method developers could help the identification, analysis and application of user needs, thus also could be applied to identify metrics/characteristics for intangibles.

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ds conferenceICED11: 18th International Conference on Engineering Design

ICED11: 18th International Conference on Engineering DesignThe Design Society and The Technical University of Denmark (DTU) cordially invite you to participate in the International Conference on Engineering Design, ICED11! The conference will be held in the beautiful city of Copenhagen, where we are preparing an exciting programme, cultural experience and fun social backdrop for the conference and connected workshops. The conference headline is: Impacting Society Through Engineering Design Design has a central role in bringing engineering and technology...

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