Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
KNOWLEDGE SHARING APPROACHES IN METHOD DEVELOPMENT
Thor, Peter; Wenngren, Johan; Ericson, Åsa
Type:
Year:
2011
Editor:
Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Chen, W.
Author:
Series:
ICED
Section:
Design Information and Knowledge Management
Page(s):
480-489
Abstract:
Product-Service Systems (PSS) or, life-cycle offerings, is a challenge for knowledge sharing within manufacturing industry due to an integration of intangible (tacit) and tangible (explicit) domains. One consequence is that the engineers’ have to make sense of abstract customer information in early development. For this, they need computer support. Method developers are employees that are responsible for in-house development of such support. There are similarities in their contemporary work practices and some aspects of the development of life-cycle offerings. The intent in this paper is to draw from the method developers’ experiences in managing acquisition of user information for the purpose to contribute to knowledge sharing in early development. We have found that the problem-setting approach applied by the method developers could help the identification, analysis and application of user needs, thus also could be applied to identify metrics/characteristics for intangibles.
Keywords:
