BOTTOM-UP KNOWLEDGE SHARING IN PSS DESIGN. A CLASSIFICATION FRAMEWORK
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Bertoni, M.
Section: DESIGN INFORMATION AND KNOWLEDGE
The paper presents an approach to visualize the knowledge sharing capabilities of Web 2.0 tools and mash-ups in the design of Product Service Systems. Drawing on data from the Swedish manufacturing industry, it proposes 12 dimensions on which bottom-up tools are benchmarked against the practical issues of working in a cross-functional and Virtual Enterprise environment. The framework has been used in the development phase of a Web 2.0 prototype, showing to enhance the common understanding on the technology capabilities and to facilitate the discussion on the requirements for the demonstrator.