REQUIREMENT ANALYSIS FOR THE IMPROVEMENT OF PRODUCT-SERVICE SYSTEMS

DS 60: Proceedings of DESIGN 2010, the 11th International Design Conference, Dubrovnik, Croatia

Year: 2010
Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.
Author: Akasaka, F.; Hosono, S.; Nakajima, M.; Kimita, K.; Shimomura, Y.
Section: DESIGN PROCESSES
Page(s): 117-126

Abstract

Manufacturing companies are starting to recognize that services offered through a product are important. From the viewpoint of designing products in combination with services, it is important for designers to define requirements based on analysis of customer needs. This paper proposes a method to analyze the identified requirements for a strategic service improvement. By evaluating the requirements qualitatively from both the service customer's and provider's perspectives, some significant suggestions to define specific requirements which should be focus of improvement are presented.

Keywords: service engineering, product-service systems, requirements, improvement

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