Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Towards Managing Team-Interfaces: An Exploratory Elicitation of Factors Influencing Communication
Maier, Anja Martina; Eckert, Claudia M.; Clarkson, P. John
Type:
Year:
2009
Editor:
Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.
Author:
Series:
ICED
Section:
Design Organization and Management
Page(s):
275-286
Abstract:
Many researchers and practitioners in industry have identified communication between people as a major determinant of success or failure in (design) projects. At the same time, our empirical investigations indicate that many non-technical problems are - mostly unintentionally - labeled communication problems. Upon scrutiny, however, many appear to be caused by factors such as lack of "overview of the sequence of tasks in the (design) process" or conflicting "goals and objectives". In such situations, a communication problem might be the outcome rather than the cause. In this paper we argue that factors influencing communication provide levers through which communication can be improved and introduce a descriptive record of factors identified through literature review and interviews in industry. Knowledge of such factors could aid researchers in generating hypotheses about communication and design performance, practitioners for management practices, and educators for teaching "soft" competences.
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