Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A METHOD AND A COMPUTERIZED TOOL FOR SERVICE DESIGN
Sakao, T.; Shimomura, Y.
Type:
Year:
2004
Editor:
Marjanovic D.
Author:
Section:
DESIGN RESEARCH AND TECHNOLOGY
Page(s):
497 - 502
Abstract:
Although services are getting more and more focus in industries, very few researches on dealing with services from the viewpoint of design have been achieved. This paper aims at proposing a service design method and a computerized tool for service design based on the model which the authors already proposed. The proposed design method contains detailed procedures to complete a service model. The implemented tool enables designers to describe and store service models. It was shown that both of the method and the tool have a potential to help service designers, but further verification is needed through applying service examples.
Keywords:
