Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
MONITORING TOOL FOR A REACTIVE CUSTOMER ORIENTATED QUALITY MANAGEMENT
Felgen, L.; Gahr, A.; Lindemann, U.
Type:
Year:
2006
Editor:
Marjanovic, D.
Author:
Section:
METHODS AND TOOLS IN DESIGN PRACTICE
Page(s):
237-244
Abstract:
The high quality of products is an important condition for economic success of automotive industry. Regarding this challenge a reactive, customer orientated quality planning method has been developed. The method supports the systematic evaluation of field data and the identification of critical properties by assigning field problems of actual onto succeeding car systems. By using a modified FMEA the critical properties can be projected from a system-level, to a design-level and finally to a process-level view. Risk reducing measures can be defined on every of these levels. To monitor the defined measures a computer based tool has been developed. The functionalities of this tool are presented in this paper.
Keywords:
