Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
Customer Journey Mapping
Analyze Audience: Prep necessary, Inputs: Themes, Outputs: Flowcharts, Purpose: Bring in new data, Reflection Time: Either, Time Perspective: Present situation
Build Aspect: Role/context, Fidelity: Low, Offering format: Either, Product or service: Either, Prototyping format: Abstract, Purpose: Experiment, Purpose: Explore, Scope: Horizontal slice, Stage of process: Mock-up
Communicate Audience: Core team, Format: Either, Level of persuasion needed: Low, Level of tact needed: Little, Medium: Presentation, Purpose: Inspire, Purpose: Plan
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