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Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Kano Analysis

Category:
The Design Exchange
Type:
Method
People:
1 User(s),   1 Collaborator(s)
Characteristic:

Analyze      Audience: Prep necessary, Inputs: Concepts, Outputs: Imperatives, Purpose: Judge relevancy, Reflection Time: Long-term, Time Perspective: Past trends, Time Perspective: Present situation

Ideate      Activity Type: Talking, Complexity: Average, Desired scope of impact: Feature level, Group Size: Individual, Group Size: Small, Participants: Core team, Participants: Individual, Participants: Relevant stakeholders, Purpose: Converge, Time needed: On-going

Date:
March 8, 2015
Summary:
According to the Kano Model, a product or service can have three types of attributes: (1) those customers expect to be present, (2) those not absolutely necessary, but are known and increase enjoyment, and (3) those customers don't know about, but are delighted to find. In a Kano Analysis, features...

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