NordDesign 2020
The NordDesign conferences serve as a Nordic complement to the larger international conferences in design and product development, but we also wish to welcome participants from all other countries.
Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
A Mathematical Model of Customer Satisfaction depending on technical Design Parameters in the context of Product Generation Engineering
Aksoy, Günseli; Huth, Tobias; Vietor, Thomas
Type:
Year:
2020
Editor:
Mortensen, N.H.; Hansen, C.T. and Deininger, M.
Author:
Series:
NordDESIGN
Institution:
Volkswagen AG Wolfsburg, TU Braunschweig
Section:
Requirements Management
Page(s):
12
DOI number:
ISBN:
9781912254088
Abstract:
Many manufacturers use customer research instruments, such as empirical surveys in order to find out their needs to consider in new products to improve customer satisfaction. However, the systematic of how the customer satisfaction due to the evaluation of customer feedback is used, particularly up to a design parameter level of product structure, is not considered by any approach. In this contribution, an approach is carried out to show the overall customer satisfaction by application of a mathematical model with regard to the scope of the Product Generation Engineering.
Keywords:
