CAN DIAGRAMS HELP IMPROVE HEALTHCARE SYSTEMS DESIGN AND CARE DELIVERY?
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author: Komashie, A.; Clarkson, P. J.
Section: SOCIOTECHNICAL ISSUES IN DESIGN
There is significant evidence to suggest that healthcare systems even in developed countries do not work as desired, leading to millions of pounds in cost and a growing demand for improvements in care quality and patient safety. Many have advocated increased use of systems engineering as the key to designing and delivering systems that work in healthcare. We review the relevant academic health service design and delivery literature and find the absence of a consistent diagrammatic language in the attempts to design better systems. We argue that a better diagrammatic language is required for healthcare.