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Design Science Journal
Papers

KANO'S METHOD IN PRODUCT DESIGN: A STUDY OF DYNAMIC MODELS' RELIABILITY

KANO'S METHOD IN PRODUCT DESIGN: A STUDY OF DYNAMIC MODELS' RELIABILITY

Year: 2016

Section: SOCIOTECHNICAL ISSUES IN DESIGN

Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko

Author: Borgianni Y.

Series: DESIGN

Section: SOCIOTECHNICAL ISSUES IN DESIGN

Pages: 1855-1864

Abstract

The present paper intends to contribute to systematize long-lasting product development processes, for which customer information obtained at the beginning of the design task could result invalid at the time of market launch. In particular, the paper explores the reliability of dynamic Kano-oriented methods, by extrapolating and elaborating literature data of customer surveys about akin technical systems taken at different times. The statistical model that has been built elucidates to which extent forecasts of Kano quality attributes are trustworthy for designing future products and services.

Keywords: Kano's model, dynamics of customer preferences, new product development, forecasting

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DESIGN 2016 - 14th International Design ConferenceThe DESIGN Conference programme offers broad exchange possibilities to researchers and practitioners, strategic decision makers, managers, design and engineering professionals, national or regional agencies or governmental bodies. The goal of DESIGN Conference is to bring together researchers and practitioners who have worked on or thought about engineering and industrial design from a variety of perspectives, disciplines, and fields: engineering, aesthetics, ergonomics, psychology, sociology...

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