Knowledge Base Repository
In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.
KANO'S METHOD IN PRODUCT DESIGN: A STUDY OF DYNAMIC MODELS' RELIABILITY
Borgianni, Y.
Type:
Year:
2016
Editor:
Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author:
Series:
DESIGN
Section:
SOCIOTECHNICAL ISSUES IN DESIGN
Page(s):
1855-1864
Abstract:
The present paper intends to contribute to systematize long-lasting product development processes, for which customer information obtained at the beginning of the design task could result invalid at the time of market launch. In particular, the paper explores the reliability of dynamic Kano-oriented methods, by extrapolating and elaborating literature data of customer surveys about akin technical systems taken at different times. The statistical model that has been built elucidates to which extent forecasts of Kano quality attributes are trustworthy for designing future products and services.
Keywords:
