THE INFLUENCE OF USER CHARACTERISTICS IN NEGATIVE USE EXPERIENCE AND THEIR IMPLICATIONS

DS 84: Proceedings of the DESIGN 2016 14th International Design Conference

Year: 2016
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad, Skec Stanko
Author: Ahn, Y. K.; Kim, C. J.
Series: DESIGN
Section: HUMAN BEHAVIOUR AND DESIGN
Page(s): 1689-1696

Abstract

People use a wide range of electronic products every day. And they go through positive and negative experiences. We think not only enhancing positive experiences, but also, reducing the negative experiences could provide better use experiences. So, in this paper, we studied about negative use experiences in terms of user characteristic such as cultural background, gender and technology familiarity. Through this study, we hope to provide the better way of design for reducing the negative experiences.

Keywords: user characteristics, negative use experience, cultural background

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