DS 80-10 Proceedings of the 20th International Conference on Engineering Design (ICED 15) Vol 10: Design Information and Knowledge Management Milan, Italy, 27-30.07.15

Year: 2015
Editor: Christian Weber, Stephan Husung, Marco CantaMESsa, Gaetano Cascini, Dorian Marjanovic, Srinivasan Venkataraman
Author: Pajo, Sanjin; Vandevenne, Dennis; Duflou, Joost R.
Series: ICED
Institution: KU Leuven, Belgium
Section: Design Information and Knowledge Management
Page(s): 125-132
ISBN: 978-1-904670-73-5
ISSN: 2220-4334


Identification of emerging needs and partial solutions is crucial for industries to stay competitive in a fast evolving marketplace. A small subgroup of customers, called lead users have been shown to experience needs before the rest of the marketplace and propensity to find solutions to address those needs. Involvement of lead users in the new product development process leads to attractive and successful new products. In this paper, the authors present a fast lead user identification approach that makes use of data mining, network analysis and machine learning techniques. An implementation of the approach for the micro-blogging site Twitter is described and the results of the effectiveness analysis case in the domain of electrical installations are reported. The implemented methodology points to opportunities in systematic and fast identification of lead users online with additional studies for different domains required to validate the approach.

Keywords: Lead User Identification, Crowdsourcing And Funding, Open Innovation, Data Mining, Social Media

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