SERVICE DESIGN FOR DEATHCARE: SOCIAL INNOVATION THROUGH GAMIFICATION
The main purpose of the paper is to present a design approach based on a role-playing game through avatars, that explores a new concept of Death Care Service (DCS). In this research, the elements of design and gamification were exploited to change the mindset of death positively for people living the most of life. This research underpinned to trigger design discourse around death in communities as a breakthrough for social problems via a game. DCS is re-defined as a platform to draw people in conversation beyond a communication tool. Hence, the game-based learning can be of value for everyone.