PROBLEM-SOLVING TEAMS: COMMONALITIES AND DIFFERENCES OF OPERATIONAL AND DESIGN TEAMS
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Schaub, H.
Section: HUMAN BEHAVIOUR AND DESIGN
Design teams need, like operational teams, shared team mental models for different type of teams acting in complex technical systems. The significance of contextual characteristics of the task in terms of performance suggests that adaptation to the specific operational demands is essential for performance. Dealing with novelty is a task characteristic that operational teams sometimes, yet design teams often have to cope with. Novelty is a key factor of critical situations in which problem-solving teams show (or fail to show) their ability to solve problems.