Conceptual design of product service systems driven by performance

DS 75-4: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.4: Product, Service and Systems Design , Seoul, Korea, 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Zhang, Zai Fang
Series: ICED
Institution: Shanghai University, People's Republic of China
Page(s): 269-278
ISBN: 978-1-904670-47-6
ISSN: 2220-4334


A product service systems (PSS) is a combination of product and service to create value for both customers and manufacturers. The paper proposes a new performance-oriented design framework for PSS development contrasted to function-oriented design in traditional product development. The framework includes three domains: requirement domain, performance domain, and concept domain. The concept characteristics can be determined based on the mapping between each two adjacent domains, which are implemented by a modified quality function deployment (QFD) tool. The PSS concept is established by using a variant configuration model based on generic bill of materials (GBOM). The proposed approach is applied in a real-world case of horizontal directional drilling machine.

Keywords: Conceptual design, product-service systems, design process, generic bill of materials


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