DS 68-6: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 6: Design Information and Knowledge, Lyngby/Copenhagen, Denmark, 15.-19.08.2011

Year: 2011
Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Chen, W.
Author: Thor, Peter; Wenngren, Johan; Ericson, Åsa
Series: ICED
Section: Design Information and Knowledge Management
Page(s): 480-489


Product-Service Systems (PSS) or, life-cycle offerings, is a challenge for knowledge sharing within manufacturing industry due to an integration of intangible (tacit) and tangible (explicit) domains. One consequence is that the engineers’ have to make sense of abstract customer information in early development. For this, they need computer support. Method developers are employees that are responsible for in-house development of such support. There are similarities in their contemporary work practices and some aspects of the development of life-cycle offerings. The intent in this paper is to draw from the method developers’ experiences in managing acquisition of user information for the purpose to contribute to knowledge sharing in early development. We have found that the problem-setting approach applied by the method developers could help the identification, analysis and application of user needs, thus also could be applied to identify metrics/characteristics for intangibles.



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