A GQM FRAMEWORK TO GUIDE PROCESS IMPROVEMENT USING STRUCTURAL ANALYSIS
In process management, manifold perspectives onto an existing process can be taken when analyzing it. However, there are few frameworks that combine the different interests of process management with existing analysis approaches. This paper suggests a framework based on the Goal-Question-Metric approach to link common goals and concepts of process analysis to the currently available means of analyzing the structure of dependency models such as process maps or flowcharts. Using a case study from automotive body design, the use of the framework is exemplified.