Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

ICED 11
Papers

Development of Scene Transition Nets (STN) GUI Simulator for Service Flow Simulation

Development of Scene Transition Nets (STN) GUI Simulator for Service Flow Simulation

Year: 2009

Section: Design Methods and Tools

Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.

Author: Tateyama, Takeshi; Shimomura, Yoshiki; Kawata, Seiichi

Section: Design Methods and Tools

Pages: 337-346

Abstract

Recently, a new academic field, "service engineering" has been very actively investigated. However,there are few effective software tools to simulate and evaluate services designed based on the concept of service engineering. In the past, the authors proposed a service flow simulation method using scene transition nets (STN) which is a graphic modeling and simulation method for discrete-continuous hybrid system. However, this method does not consider how to model and simulate complex service flows including interactions between agents in services. In this paper, the authors propose some extensions for service modeling and implement their functions to the STN GUI simulator. The experimental results of simulation of a DVD rental service shop including agents' interactions showed the availability of our method.

Keywords: scene transition nets(STN), service engineering, simulation, discrete-continuous hybrid systems, petri-net

Download
ds conferenceICED09: 17th International Conference on Engineering Design

The Design Society and the Stanford Center for Design Research cordially invite you to participate in the International Conference on Engineering Design, ICED'09. The venue will be Stanford University’s verdant campus in the heart of Silicon Valley, a short 35 miles south of San Francisco, California. Research papers and case studies are solicited on any topic related to design thinking, theory, and practice, with a premium placed on evidence-based research. Topics and Themes include: *...

Read More

Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Download
Keywords
SIG Workshop - March 2013 - 1