A new knowledge management tool for product development in micro-companies

DS 87-6 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 6: Design Information and Knowledge, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Huret, Martin; Jean, Camille; Segonds, Frédéric
Series: ICED
Institution: Arts et Métiers ParisTech, France
Section: Design Information and Knowledge
Page(s): 189-196
ISBN: 978-1-904670-94-0
ISSN: 2220-4342


The main purpose of this paper is to present a new Knowledge Management (KM) tool for product development in micro-companies. To develop this proposal, the first part presents a state of the art about knowledge management and micro-companies specificities and shows the need for them to get, with reduced resources consumption, new and easy-to-use KM tools. The second part presents the new KM tool. The idea is to create information cards to capture knowledge by conducting interviews. To deliver the knowledge in an easy and efficient way, all the information cards specify the job and the step of development related to their contents. The third part presents a case study on a specific micro-company. 16 knowledge cards in an 18-hours work were written and are currently exploited by the micro-company. Future works are ongoing to determine how exhaustive are the cards and to measure qualitatively and quantitatively the performance of this KM tool. We believe it will save time, reduce costs and reduce risks of errors for product development in micro-companies.

Keywords: Knowledge management, New product development, Innovation, Micro-companies

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