Towards robust inter-organizational synergy: Perceived quality knowledge transfer in the automotive industry

DS 87-6 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 6: Design Information and Knowledge, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Stenholm, Daniel; Stylidis, Konstantinos; Bergsjö, Dag; Söderberg, Rikard
Series: ICED
Institution: Chalmers University of Technology, Sweden
Section: Design Information and Knowledge
Page(s): 011-020
ISBN: 978-1-904670-94-0
ISSN: 2220-4342


With the highly competitive market environment, organizations which want to promote innovation are imposed to create strategic alliances. In this situation involved parties have to exchange knowledge at all stages of product development to support the product development process. At the same moment manufacturers have a constant pressure of balancing costs, quality and production cycles shortening. In this paper, authors identified challenges for knowledge exchange in collaboration between competitive organizations. With the example of five European automotive OEMs exchanging knowledge regarding perceived quality. This paper presents a framework for successful knowledge exchange between organizations. It proposes the methodology for the knowledge taxonomy and establishment of the synergistic knowledge network.

Keywords: Knowledge management, Integrated product development, Automotive, Perceived quality, Collaborative design

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