15 industry cases of product-service systems for manufacturing companies and their comparison framework

DS 87-3 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 3: Product, Services and Systems Design, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Kim, Yong Se; Choe, Yunhwa
Series: ICED
Institution: Sungkyunkwan University, Republic of (South Korea) Korea
Section: Product, Services and Systems Design
Page(s): 369-377
ISBN: 978-1-904670-91-9
ISSN: 2220-4342


Many manufacturing companies develop Product-Service Systems (PSS) based on their product strengths by devising service elements to achieve business innovation. Such servitization processes and resulting PSSs are all different reflecting the corresponding company's business context and customer needs. We have developed a representation framework for PSSs to help compare different PSSs and to support the design process of a new PSS through comparisons of many different PSS from diverse viewpoints. In this paper, we compare 15 PSSs developed for servitization of manufacturing companies using the representation framework. It is intended that the utility of the representation framework can be assessed through comparisons of these industry cases.

Keywords: Product-Service Systems (PSS), Service design, Case study, Servitization, Business innovation


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