Service design for people with disabilities using context-based activity modelling and international classification of functioning, disability and health

DS 87-3 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 3: Product, Services and Systems Design, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Lim, Myung Joon; Kim, Yong Se
Series: ICED
Institution: 1: Sungkyunkwan University, Republic of (South Korea) Korea; 2: National Rehabilitation Center, Republic of (South Korea) Korea
Section: Product, Services and Systems Design
Page(s): 231-240
ISBN: 978-1-904670-91-9
ISSN: 2220-4342


The core of the service is personalization, and personalized should be preceded by an understanding the individual, and the context surrounding the individual. People with disabilities want to use products, and have more services that are just right for him/her. However, since the developer of the product or service is often not the disabled, it is difficult to give insight into the problems of individuals with disabilities. Also, there is a lack of processes and framework in the development of products and services for the disability. Therefore, this paper will propose a framework for service design for people with disability according to Context-Based Activity Modelling (CBAM), Product Service System (PSS) methodology, and International Classification of Functioning, Disability, and Health (ICF) framework. Then the specific process of the kneeling bus for people with disability is explained using the proposed service design framework for people with disability. We hope that this framework for service design for people with disability will become available through much research.

Keywords: Service design, People with disability, Inclusive design, Human behaviour in design, ICF


Please sign in to your account

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Privacy Policy.