A Representation Framework ofProduct-Service Systems

A-DEWS 2015: Design Engineering in the Context of Asia, Asian Design Engineering workshop, 29th - 30th October 2015, The Hong Kong Polytechnic University

Year: 2015
Author: Kim, Yong Se; Kim, Jihoon
Institution: Service Design InstituteSungkyunkwan UniversitySuwon, Korea
Section: Product-service Systems Design
Page(s): 73-76


A Product-Service System (PSS) is a system of products, services, supporting networks and infrastructure thatis designed to satisfy customer needs and to generate values. PSSs are very different from each other while some PSSs are similar to some. A representation framework of PSSs has been devised so that various PSSs could be represented and compared with the framework. Also the framework could serve as a design guide to consider issues in the specific spaces of the representation framework in design stage. The framework is composed of twelve dimensions such as value, product, service, touchpoint, customer, business model, actor, society, context, time and environment. In this paper, the framework and its dimensions are described.

Keywords: Product-Service Systems, Design, Representation Framework, Classification

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