Building a Pathway for Innovation: Lessons Learned from Developing an Online Platform

DS 81: Proceedings of NordDesign 2014, Espoo, Finland 27-29th August 2014

Year: 2014
Editor: Miko Laakso, Kalevi Ekman
Author: Benaim, Andre; Larsson, Andreas; Larsson, Tobias C.; Elfsberg, Jenny
Series: NordDESIGN
Institution: 1: Blekinge Institute of Technology, Sweden; 2: Lund University, Sweden; 3: Volvo Construction Equipment, Sweden
Section: Management and organization of design and development
Page(s): 662-671
ISBN: 978-1-904670-58-2


Companies are constantly being pressured to innovate in order to stay competitive in the short run and have new offerings in the long run. One way of boosting innovation is to develop idea support systems that go beyond the traditional methods and tools. Through a qualitative study, this paper explores the lessons learned from developing an online platform for idea generation, and discusses it in terms of innovation process, climate, and capabilities. The results show that the platform itself is not enough for innovation. The structure and work processes around the platform are as important, which implies the need to design processes and procedures that allow an idea to develop, providing, focus, idea feedback and role clarity.

Keywords: Innovation, front-end, capability, climate, measurement, online platform


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