The Conceptual Design Phase of Industrial Product-Service Systems (IPS2) - Learning from an Industrial Use-Case

DS 81: Proceedings of NordDesign 2014, Espoo, Finland 27-29th August 2014

Year: 2014
Editor: Miko Laakso, Kalevi Ekman
Author: Meuris, Daniel; Herzog, Michael; Bender, Beate; Sadek, Tim
Series: NordDESIGN
Institution: Ruhr-University Bochum, Germany
Section: Management and organization of design and development
Page(s): 652-661
ISBN: 978-1-904670-58-2


The promises offered by industrial product-service systems for lasting customer retention and long-term revenue streams are well known. Scientific research in this field is vital and new approaches are offered continuously. However, the industrial application of these approaches is still sparse. A reason for this is a lack of scientific work on bridging the gap between common understanding and the product-service paradigm shift. As a consequence the advantages of newly developed methods and models are underestimated by industry. This paper tries to bridge the aforementioned gap in the context of the early development of IPS. by using an industrial use-case for a comparison of traditional and new understanding of terms like concept, business model, service and product. As a result a system theoretical description of an IPS. in the early development stages is provided.

Keywords: Product service systems, methods, business models


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