THE APPLICABILITY AND COHERENCE OF KEY PERFORMANCE INDICATORS IN GLOBAL PRODUCT DEVELOPMENT
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Taylor ,T.P.; Ahmed-Kristensen, S.
Section: DESIGN ORGANISATION AND MANAGEMENT
The potential risks and opportunities as a result of the decision to globalise product development requires the use of key performance indicators to measure and monitor the process, providing feedback on the performance. Research towards the selection and use of key performance indicators in global product development is relatively unexplored. With the results from a survey and workshop for industry, this paper contributes towards understanding the applicability and coherence between strategic level risks and opportunities with operational level key performance indicators.