THE APPLICABILITY AND COHERENCE OF KEY PERFORMANCE INDICATORS IN GLOBAL PRODUCT DEVELOPMENT
DS 77: Proceedings of the DESIGN 2014 13th International Design Conference
Year: 2014
Editor: Marjanovic Dorian, Storga Mario, Pavkovic Neven, Bojcetic Nenad
Author: Taylor ,T.P.; Ahmed-Kristensen, S.
Series: DESIGN
Section: DESIGN ORGANISATION AND MANAGEMENT
Page(s): 1703-1712
Abstract
The potential risks and opportunities as a result of the decision to globalise product development requires the use of key performance indicators to measure and monitor the process, providing feedback on the performance. Research towards the selection and use of key performance indicators in global product development is relatively unexplored. With the results from a survey and workshop for industry, this paper contributes towards understanding the applicability and coherence between strategic level risks and opportunities with operational level key performance indicators.
Keywords: performance, measurement, global product development