A product-service system design framework using objective-oriented concepts and blueprint
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Moon, Seung Ki; Oh, Hyung Sool; Kim, Samyeon; Hwang, Jesun
Institution: 1: Nanyang Technological University, Singapore; 2: Kangwon National University; 3: Samsung Electronics
The objective of this paper is to propose a PSS design framework to identify design factors for developing products and services by integrating object-oriented concepts and blueprinting in context of a business ecosystem. The proposed design framework is developed based on relationship between products and services. Based on extending the concepts from object-oriented concepts, this paper introduces a methodology to identify design factors in developing a PSS. Object-oriented concepts provide PSS analysis tools for describing a business process or a workflow process in the PSS. The blueprint is used to identify the relationships between the products functions and the service processes that are offered as part of a job. Functions and processes can be categorized to identify the design factors in different levels using the object-oriented concepts. Interaction between products and services lies on a PSS platform to form a product service system in the blueprint. To demonstrate of the effectiveness of the proposed framework, we use a case study involving a smart phone.