Design for privacy â Design Tool to Map Perceptions, Conflicts and Strategies of Privacy in Mobile Technology Development
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Schneider, Diana; Kornberger, Tanja
Institution: 1: Technical University Munich (Munich); 2: Center for Digital Technology and Management (Munich)
This paper investigates the area of tension of privacy versus technologically enabled ubiquity, in order to align both into improved product and service design solutions. Through an iterative process combining theoretical, empirical and design research, using transdisciplinary methods from social sciences, design thinking and engineering, the authors propose a design tool to comprehend and visualize the implications of privacy in high-tech applications. The empirical insights substantiating the theoretical classification system were gathered in two phases: (a) a survey-based quantitative study identifying mobile technologies as the main privacy concern and (b) an interview-based qualitative study with software developers further exploring privacy issues in mobile technologies.
The gathered theoretical and empirical insights were structured into a four-point âprivacy in technologyâ reference model for mobile developers and design professionals to solve conflicts arising from the privacy/ mobile technology correlation. These four elements consolidate (1) privacy perceptions, (2) common mobile technology development processes, (3) privacy conflicts, (4) strategies to solve privacy concerns.