A framework for effective human-to-machine communication for artificial interactive systems

DS 75-7: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.7: Human Behaviour in Design, Seoul, Korea, 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Lee, Siang Guan; Sathikh, Peer
Series: ICED
Institution: Nanyang Technological University, Singapore
Page(s): 367-376
ISBN: 978-1-904670-50-6
ISSN:  2220-4334


Most artificial interactive systems are designed by technical experts and not from the point of view of human-to-machine (H2M) communication. This paper discusses how two foremost human-to-human (H2H) communication theories – Speech Act Theory and the Theory of Communicative Action, are employed to propose a framework for the design of interactive artificial systems.
The proposed framework embodies five attributes: the user’s intentions and the context of the transaction; employing strong directive language while minimizing indirect speech, and assuring trust. The framework was tested on four interactive machines: a bank ATM, a subway ticketing machine, a registration kiosk & a customer feedback kiosk. The GTM best complied with the attributes of the framework: the ATM the least.

Keywords: User integration, speech act theory, theory of communicative action


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