Novice-Expert Design Consultations: Findings from a Field Study

Year: 2009
Editor: Chakrabarti, A.
Author: Deken,Fleur; Aurisicchio,Marco; Kleinsmann,Maaike; Lauche,Kristina; Bracewell, Rob
Section: Collaboration and Communication
Page(s): 552-559


This study investigated the process of novice-expert consultation meetings in an organizational context by identifying phases in the discourse and analysing the nature of these phases. An empirical study was performed at Rolls-Royce Aerospace Engineering. In total 7 audio-records were captured of meetings between trainees (novices) and expert designers that occurred over the course of 3 trainee teams' design projects. 3 main phases,information seeking, knowledge creation and context sharing were identi ed and it was found that these phases alternated often. Furthermore, over the course of the trainees' design project the length of the knowledge creation phases increased, whereas the length of information seeking phases decreased and the length of the context sharing phases remained the same. Finally, different roles of experts and novices were identified and suggestions for further research were provided

Keywords: Design Expertise, knowledge Creation, Discourse Patterns


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