IDENTIFYING A DYNAMIC INTERACTION MODEL: A VIEW FROM THE DESIGNER-USER INTERACTIONS
DS 68-10: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 10: Design Methods and Tools pt. 2, Lyngby/Copenhagen, Denmark, 15.-19.08.2011
Design innovation research has discovered a variety of features, forms, and functions; however, the importance of the design process has not been studied adequately. Designers and users have been regarded as two primary stakeholders; yet, the interaction of designers and users has been neglected or separately highlighted in the literature on design process studies. Therefore, this study explores designer-user interaction in the process of design innovation. In order to address this, three interaction models are proposed (model of designers’ interaction, model of users’ interaction, and model of mutual interaction between designers and users). After these three presented interaction models, a designer-user interaction model can be synthesized as an outcome of this study. This model generates interactive paths between designers and users during a design project. In addition, the designer-user interaction model characterizes a design concept--design maturity in the process of design innovation.