REPRESENTING PRODUCT-SERVICE SYSTEMS WITH PRODUCT AND SERVICE ELEMENTS

DS 68-4: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 4: Product and Systems Design, Lyngby/Copenhagen, Denmark, 15.-19.08.2011

Year: 2011
Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Lindemann, U.
Author: Kim, Yong Se; Lee, Sang Won; Koh, Dong Chan
Section: Product and Systems Design
Page(s): 390-399

Abstract

This paper discusses the Product-Service Systems (PSS) representation method which configures product and service elements. PSS is composed of a number of product elements and service elements, and they are complicatedly connected to each other to satisfy customer needs. Therefore, it is of much significance to appropriately represent product and service elements and their relations in PSS. In this paper, a new PSS representation scheme to effectively configure the product and service elements is proposed. In the proposed PSS representation scheme, the service elements can be modelled with stakeholders – service provider/receiver, activities and associated product elements. The product elements are included in the service element and serve as media for realizing PSS. To realize the specific function, several service elements can be connected with flows that were identified in PSS functional modelling. Those flows can also be used to connect associated product elements. Finally, case study is conducted to investigate the applicability of the proposed PSS representation method to the real PSS design project

Keywords: SERVICE ELEMENT; PSS REPRESENTATION; PRODUCT/SERVICE-SYSTEMS (PSS); PRODUCT ELEMENT

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