SOCIAL SYSTEMS ENGINEERING – AN APPROACH FOR EFFICIENT SYSTEMS DEVELOPMENT
DS 68-4: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 4: Product and Systems Design, Lyngby/Copenhagen, Denmark, 15.-19.08.2011
Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Lindemann, U.
Author: Naumann, Thomas; Tuttass, Ingo; Kallenborn, Oliver; Königs, Simon Frederick
Section: Product and Systems Design
Our objective is to establish an understanding of product development as a sociotechnical system. This approach should help to explain today’s phenomena in product development and represents the basis for the development of new methodical approaches that help to manage. Our vision is to enable real-time analysis of organisational efficiency for the self-organisation of social systems as well as to facilitate effective development of technical systems = Social System Engineering. A schematic meta-model of sociotechnical systems displays the whole system, subsystems, structures and system functions. The system functions of social system and technical genesis are executed by interaction and communication. Based on this approach, complexity can now be identified in the technical and social subsystem. Furtermore, the meta-model is the base for the development of engineering services and tools. A detailed UML meta-model was derived from the schematic meta-model of sociotechnical systems with the objective to improve effective system modelling and efficient system development.