EXPANDING THE SOCIAL DIMENSION: TOWARDS A KNOWLEDGE BASE FOR PRODUCT-SERVICE INNOVATION
DS 68-3: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 3: Design Organisation and Management, Lyngby/Copenhagen, Denmark, 15.-19.08.2011
Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Cantemessa, M.
Author: Ericson, Åsa; Larsson, Andreas; Larsson, Tobias
Section: Design Organisation and Management
The extension of businesses to incorporate the provision of function as a service in supplement to standalone products is an ongoing movement in manufacturing industry. In short, this means that the development intent should be guided by the need of ‘performance in use’ that the customer wants, e.g. thrust rather than an engine. By this, the established knowledge base challenges the development team. This paper embarks from the assumption that there are three main challenges, i.e. (1) radical innovation activities, (2) customer data acquisition and (3) the transformation of data into design information. The purpose is to discuss knowledge sharing activities to contribute to radical innovation for Product-Service Systems (PSS). In this study it has been found that contemporary activities filter out tacit dimensions of knowledge. Therefore, a meeting format for transferring tacit knowledge to support building a knowledge base for innovative work is proposed.