SERVICE AS A MEANS OF COMMUNICATING USER VALUE AND ENVIRONMENTAL BENEFITS IN ECODESIGN
The paper aims at proposing an extended ecodesign framework by incorporating a service aspect in addition to customer, value, system, function, component, and environmental characteristics. It attempts to highlight the importance of an aspect of service: communication for customers or users. The framework is applied to a commercial toilet product that is combined with a service analysing and communicating about the product usage. It is followed by implication to design and management. Note that much insight in the paper can be applied to product design in general, not only to ecodesign.