Development of Scene Transition Nets (STN) GUI Simulator for Service Flow Simulation

DS 58-6: Proceedings of ICED 09, the 17th International Conference on Engineering Design, Vol. 6, Design Methods and Tools (pt. 2), Palo Alto, CA, USA, 24.-27.08.2009

Year: 2009
Editor: Norell Bergendahl, M.; Grimheden, M.; Leifer, L.; Skogstad, P.; Lindemann, U.
Author: Tateyama, Takeshi; Shimomura, Yoshiki; Kawata, Seiichi
Section: Design Methods and Tools
Page(s): 337-346

Abstract

Recently, a new academic field, "service engineering" has been very actively investigated. However,there are few effective software tools to simulate and evaluate services designed based on the concept of service engineering. In the past, the authors proposed a service flow simulation method using scene transition nets (STN) which is a graphic modeling and simulation method for discrete-continuous hybrid system. However, this method does not consider how to model and simulate complex service flows including interactions between agents in services. In this paper, the authors propose some extensions for service modeling and implement their functions to the STN GUI simulator. The experimental results of simulation of a DVD rental service shop including agents' interactions showed the availability of our method.

Keywords: scene transition nets(STN), service engineering, simulation, discrete-continuous hybrid systems, petri-net

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