Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Design Science Journal
Papers

ORTHOGONAL VIEWS ON PRODUCT/SERVICE-SYSTEM DESIGN IN AN ENTIRE INDUSTRY BRANCH

ORTHOGONAL VIEWS ON PRODUCT/SERVICE-SYSTEM DESIGN IN AN ENTIRE INDUSTRY BRANCH

Year: 2011

Section: Product and Systems Design

Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Lindemann, U.

Author: McAloone, Tim C.; Mougaard, Krestine; Neugebauer, Line Maria; Nielsen, Teit Anton; Bey, Niki

Section: Product and Systems Design

Pages: 77-87

Abstract

Product/Service-Systems (PSS) is an emerging research area, with terms such as ‘functional sales’, ‘servicizing’ and ‘service engineering’ all contributing to the foundation and our current understanding of PSS as a phenomenon. The field is still in its formative stages and definitions, understandings and approaches to PSS are still fluid.

Much of the literature in the field of PSS has, until now, focused largely on the actual transition from product to PSS and has typically resided in the field of engineering design. Symptomatic of the current literature is the concept of service as the adding-on of non-physical activities and relationships between supplier and customer. There is evidence in the literature, that multi-stakeholder approaches, customer activity understanding, actor-network charting and value chain collaboration are important factors to include in PSS strategies. However, actual case examples of these factors are sparse and limited to conceptual examples.

This paper describes five orthogonal views on PSS design, fostering integrated product/service thinking across organisational boundaries, via a systematic approach to user-oriented product and service development.

Keywords: VALUE NETWORKS; PRODUCT/SERVICE-SYSTEMS (PSS); PRODUCT SERVICE ENGINEERING; INNOVATION STRATEGY

Download
ds conferenceICED11: 18th International Conference on Engineering Design

ICED11: 18th International Conference on Engineering DesignThe Design Society and The Technical University of Denmark (DTU) cordially invite you to participate in the International Conference on Engineering Design, ICED11! The conference will be held in the beautiful city of Copenhagen, where we are preparing an exciting programme, cultural experience and fun social backdrop for the conference and connected workshops. The conference headline is: Impacting Society Through Engineering Design Design has a central role in bringing engineering and technology...

Read More

Join Now!

Join our welcoming International Design Community.

Read about the many benefits of becoming and remaining a member.

Full, Associate, Departmental and Institutional Membership available.

Complete this application form to join now.

Download
Keywords
Design Science Journal