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Design Science Journal
Papers

COLLABORATIVE GLITCHES IN DESIGN CHAIN: CASE STUDY OF AN UNSUCCESSFUL PRODUCT DEVELOPMENT WITH A SUPPLIER

COLLABORATIVE GLITCHES IN DESIGN CHAIN: CASE STUDY OF AN UNSUCCESSFUL PRODUCT DEVELOPMENT WITH A SUPPLIER

Year: 2011

Section: Design Organisation and Management

Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Cantemessa, M.

Author: Personnier, Hélčne (1); Le Dain, Marie-Anne (1); Calvi, Richard (2)

Section: Design Organisation and Management

Pages: 176-186

Abstract

The focus of the firms on their core competencies associated with the increasing complexity of products due to an integration of various technologies has led to an extension of their New Product Development (NPD) activity across organisational boundaries. The concept of design chain defines the network of participants included in this extended activity of product development. This paper focuses on the collaborative design with suppliers within the design chain. It seeks to appraise the benefits of such collaboration on the product development performance. The approach proposed is based on the “glitch” concept which enables us to tackle this issue from the opposite direction i.e. by identifying what happens when the collaboration with suppliers in design is absent. A case study analysis of an unsuccessful collaborative development with a supplier enables us to identify ten “glitches” that would prevent from reaping the benefits of supplier involvement. Informed by findings from this exploratory case, a categorisation of the collaborative “glitches” is proposed in order to analyse their impact on product development performance and to define preventive actions to avoid them.

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ds conferenceICED11: 18th International Conference on Engineering Design

ICED11: 18th International Conference on Engineering DesignThe Design Society and The Technical University of Denmark (DTU) cordially invite you to participate in the International Conference on Engineering Design, ICED11! The conference will be held in the beautiful city of Copenhagen, where we are preparing an exciting programme, cultural experience and fun social backdrop for the conference and connected workshops. The conference headline is: Impacting Society Through Engineering Design Design has a central role in bringing engineering and technology...

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