User-hostile products: What they are: How they shape us, how we shape them
DS 43: Proceedings of E&PDE 2007, the 9th International Conference on Engineering and Product Design Education, University of Northumbria, Newcastle, UK, 13.-14.09.2007
Editor: Bohemia E, Hilton K, McMahon C, Clarke A
Author: Dowlen, C.; Ledsome, C.
Keywords: Ergonomics, customer requirements, use of products, design methods