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ICED 11
Papers

USER KNOWLEDGE IN A CONCEPT DEVELOPMENT PROJECT OF A BUSINESS-TO-BUSINESS DIRECTORY SERVICE

USER KNOWLEDGE IN A CONCEPT DEVELOPMENT PROJECT OF A BUSINESS-TO-BUSINESS DIRECTORY SERVICE

Year: 2008

Section: Knowledge intensive design

Editor: Marjanovic D., Storga M., Pavkovic N., Bojcetic N.

Author: Mannonen P., Runonen M.

Section: Knowledge intensive design

Pages: 833 - 840

Abstract

Existing process descriptions and methods of user-centred design emphasize the understanding of users and context of use and evaluating the usability of designed products. The descriptions of user research methods and usability evaluation techniques are rich and large in numbers. There however seems to be a lack of analysis and descriptions of what kind of role the gathered user knowledge plays in designing and what kind of impact does it have. This paper describes a concept development project of a business-to-business directory service and presents an analysis of the amount and characteristics of user related information gathered and utilized during the concept development process.

Keywords: user knowledge, user-centred design, concept design

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ds endorsed conferenceDESIGN 2008 - 10th International Design Conference

DESIGN 2008 - 10th International Design ConferenceDESIGN 2008 Conference was founded on the continuous development of organization and evaluation procedure that resulted in a capacity to deliver procedures and conditions of communicative competence. To assist the process of development for the engineering design research community the organizers of DESIGN 2008 propsed seven core areas for the conference as described below. It was required explicitly from all contributors to show how they are contributing to the overall area to emerge communities...

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Keywords
Design 2010