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Knowledge Base Repository

In addition to research papers, the Design Society is developing several valuable resources for those interested in the study of design. These include a repository of PhD theses, a library of case studies and transcripts of design activities, and an archive of our newsletters. Please note that these resources are accessible exclusively to Design Society members.

Collaborative mapping of bottlenecks and opportunities for AI-supported triage in Dutch mental healthcare

Quijada-Fernandez, David (1); van Os, Hendrikus (2,3); Kleinsmann, Maaike (1,2); Jung, Jiwon (1,4)

Type:
Papers
DS 145: Proceedings of the DESIGN2026 19th International Design Conference
Year:
2026
Editor:
Štorga, M.; Škec, S.; Martinec, T.; Marjanović, D.; Pavković, N.
Author:
Quijada-Fernandez, David (1); van Os, Hendrikus (2,3); Kleinsmann, Maaike (1,2); Jung, Jiwon (1,4)
Series:
DESIGN
Institution:
1: Faculty of Industrial Design Engineering, Delft University of Technology, The Netherlands; 2: Leiden University Medical Center, The Netherlands; 3: University Medical Center Utrecht, The Netherlands; 4: Surgery Department, Erasmus University Medical Center, The Netherlands
Page(s):
1801-1810
DOI number:
10.1017/pds.2026.10538
ISSN:
2732-527X (Online)
Abstract:
This paper explores the role of artificial intelligence to reduce resource burden and support service delivery processes in generalist secondary-care mental health services in the Netherlands. Through semi-structured interviews with domain experts and using service blueprinting as a stimulus, we identified challenges and bottlenecks in mental health care pathways and intervention opportunities. We propose four intervention directions for design researchers and developers to prototype and assess how AI technologies may alleviate capacity issues in mental healthcare.
Keywords:
health services, artificial intelligence (AI), service-oriented design, mental health, care pathways
DESIGN2026 - The 19th International Design Conference
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